DE10 - IT And Telecom - End User As A Service: Help Desk; Tier 1-2, Workspace, Print, Productivity Tools

Support services for end user client computing delivered as a service contract , including Tier 1 and 2 help/service desk, deskside support, adds/moves/changes, workspace technical support, audio/video (A/V, VTC) conferencing, and printer support. A/V and VTC includes support services typically used in conference rooms and dedicated telepresence rooms to enable workforce communications. Printer support includes Managed Print Services (MPS) for multifunction printers (print, scan, fax, copy). Workspace includes Desktop as a Service (DaaS) and Workspace as a Service (WaaS) delivered via public cloud or 3rd party providers. Client compute equipment provisioned by service contract. Also includes client related software accessed as a service (SaaS), used to author, create, collaborate and share documents and other content.

Service

Active

Software for e-mail, communications, messaging, word processing, spreadsheets, presentations, desktop publishing, graphics and others.

Software as a Service, Service Contracts, Subscription based software provisioning, and device rentals are considered services.

541519 - Other Computer Related Services
541513 - Computer Facilities Management Services
541512 - Computer Systems Design Services

DA01 - IT And Telecom - Business Application/Application Development Support Services (Labor)
7E20 - IT And Telecom – End User: Help Desk;Tier 1-2, Workspace, Print, Productivity Tool (Hw/Perpetual Sw)
R408 - Support- Professional: Program Management/Support