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Attachment 5 Industry Day Draft ITO PWS EITEN dated 29 Sept 21.pdf

Posted: Sept. 30, 2021 • Type: .pdf • Size: 1.59MB

Overview

Summary
Performance Work Statement (PWS) for the United States Air Forces in Europe and Africa (USAFE-AFAFRICA) Information Technology Support Services (ITSS) contract, specifically for the Europe-wide IT Enterprise Network Services (EITEN). The goal of the contract is to provide non-personal services to support A6 missions, including enabling combatant command operations, sustaining MAJCOM unique IT systems, and improving IT effectiveness and efficiency. The mission of A6 involves providing strategic direction, policy, and resources for USAFE-AFAFRICA forces supporting various commands and coalitions.

The scope of the contract includes research and development, systems engineering, testing, training, operations and maintenance, and technical support to address evolving threats and enhance capabilities. The contractor is required to provide IT service center support, systems engineering, cybersecurity services, project management, and communications planning for USAFE-AFAFRICA network environments at specified locations.

The document outlines a tiered operational construct for support services. Tier 2 provides more in-depth technical support for regional or enterprise-level systems. Requirements include incident/problem/change management, systems administration tasks, cybersecurity services, technical project management support, architecture support, configuration management, and communications planning.

The contractor must comply with DoD and USAF standards while supporting industry best practices when standards are not prescribed. Specific details on Tier 2/3 support for NIPRNET and SIPRNET systems are provided along with staffing requirements during normal business hours.

Additionally, the document includes sections on quality control, quality assurance, corrective action requests, performance deficiency resolution, program management requirements, training, task order management, mobilization period, documentation and data management among others.

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