DOCUMENT

10.17.22 Attachment 0001 PWS Security Guard Services .pdf

OVERVIEW

Original Source
Contract Opportunity
Related Agency
Date Originally Posted
Nov. 22, 2022, 4:08 p.m.
Type
.pdf
Size
0.41MB
Profiled People
None

DOCUMENT PREVIEW

EXTRACTED TEXT

ATTACHMENT 0001

PERFORMANCE WORK STATEMENT (PWS)

UNARMED SECURITY GUARD
SERVICES

FOREST PRODUCTS
LABORATORY

MADISON, WI

Page

TABLE OF CONTENTS

Paragraph No. Title
1.1 1.3
1.4 1.6 1.8 1.10
1.11
1.12
1.13
1.14
1.15
1.16
1.17
1.18
1.19
1.20
1.21
1.22
1.23
1.24
1.25
1.26
1.27
1.28
1.29
1.30 2.1 2.3 2.5 2.7 2.9
2.10
2.11
2.12
2.13 4 6
6.19
6.20
6.21
6.22
6.23

General 4
Description of Services 4
Authority and Jurisdiction 4
Performance Work Statement (PWS) 4
Changes/Amendments to PWS 4
Contractor Representative 4
Supervisor 4
Quality Control 4
Quality Assurance 5
Progress Meetings 5
Licensing And Requirements 5
Personnel Qualifications 6
Background Checks 6
Random Drug Testing 6
Training 6
Certification 6
Indoctrination Training 6
Lack of Training 6
Medical Requirements 7
Physical Requirement 7
List of Employees 7
Standards of Conduct 7
Uniforms 8
Communications 8
Community Relations 8
Distractions from Duty 8
Key/Combination Control 8
Personnel Clearance…………………………………………………………………….. 8
Federal Holidays 8
Shift Length 9
Phase-In Plan/Period 9
Work Requirements …………………………………………………………………… 10
Section 2 Entry/Exit Control 10
Authorized Personnel or Vehicles 10
Authorized Visitors and Employees 10
Lost and Found 10
Inbound Traffic 10
Exit Control 10
On-site Registration/Events Log 10
Roving Patrol/Key Locations 10
Additional Duties 11
Colors Execution 11
Patrol Deviations 11
Escort Services 11
Miscellaneous Services 12
Section 3 Definitions 13
Section 4 Government Furnished Property 14
Section 5 Contractor Furnished Property 15
Section 6 Specific Tasks 16
GEMS Check Points 17
Roving Patrols 17
Roving Patrol Functions 17
Parameter 17
Building/Equipment Checks 17
Conservation 17
6.24
Monitoring of Alarm Systems 17
6.25
Gate/Building Unlock and Lockup 17
6.26
Unlock Procedures 18
6.27
Lock-Up Procedures 18
6.28
Increased Surveillance 18
6.29
Standard Schedule 19
6.30
Intermittent Schedule 19
6.31
Code Red Schedule 19
6.32
Entrance/Exit Control – Code Red 19
6.33
Roving Foot Patrol – Code Red 19
6.34
Reports 20
6.35
Roving Patrol Route Schedule 20
6.36
6.37
Safety Requirements and Emergency Contact Reference 20
DISPLAY A (PRS) Performance Requirements 21
DISPLAY B Incident Report 22
DISPLAY C Security Log Report 23
DISPLAY D After Hours Register 24
DISPLAY E Equipment Alarm Location and Procedures and Contacts 25

SECTION 1

GENERAL

1.1 DESCRIPTION OF SERVICES. This contract is to obtain unarmed guard services in and around 8
buildings on at 22 acre site at U.S. Forest Service, Forest Products Laboratory, Madison Wisconsin during
non-business hours. The Contractor shall provide all personnel, equipment, transportation and supplies,
except as identified herein as Government-furnished, to provide unarmed security guard services specified
by this performance work statement (PWS) and any attachments.

AUTHORITY AND JURISDICTION
1.2. Authority of Contractor personnel to detain and/or make arrests shall be that of private citizens as
defined by the laws of Wisconsin and each member of the guard force shall be under a duty by virtue of
his/her employment under this contract to exercise that authority in the manner directed by this contract,
including the PWS.

1.3 PERFORMANCE WORK STATEMENT (PWS) The Contractor shall maintain a current copy of the
PWS at the Government's guard station. A detailed review of the PWS shall be provided as part of each
employee's initial training, and each time the PWS is modified. No employee shall be assigned to duty
unless he/she is thoroughly knowledgeable of and understands the PWS.

1.4 CHANGES/AMENDMENTS TO PWS. The Contracting Officer (CO) or Contracting Officers
Representative (COR) may issue necessary changes and amendments to the PWS to meet changing
conditions and new operational requirements. Changes shall be implemented by the Contractor at no
additional cost to the US government provided such changes do not constitute an increase in the
Contractor's manpower workload or require additional training/qualifications or equipment not already
required by this contract. The CO or COR will obtained the contractor’s acknowledgement of receipt of
these changes. If the contractor feels that any PWS or other changes result in any costs changes, he or
she needs to advise the CO within 5 works days of receipt. No contract modification will be made when
changes are made to the PWS.

1.5 CONTRACTOR REPRESENTATIVE. The Contractor shall provide an individual to serve as Contractor
representative for this contract. The Contractor representative shall be responsible for the overall
management and have full authority to act for the Contractor on all matters relating to this contract. The
contractor representative must be designated in writing.

1.6 SUPERVISOR. The Contractor shall, in accordance with this contract and the PWS, ensure that an
adequate number of supervisory personnel are available during contract work performance. The supervisor
does not have to be physically present on-site but must maintain telephone or radio communications with
the security guard(s) and be capable of responding to guard posts within one (1) hour from receipt of an
emergency call. The supervisor should have at least one (1) year of supervisory experience and three (3)
years of security guard experience. The supervisor or other individual as designated shall maintain periodic
contact (hourly) with the guard throughout the shift to verify the safety and health of the guard on duty. The
quality control plan shall address the guard’s safety checks.

1.7 QUALITY CONTROL

1.7.1 The contractor shall develop and maintain a quality program to ensure services are performed in
accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and
ensure non-recurrence of defective services. The contractor shall designate in writing the quality control
monitor. The quality control monitor can also serve in the capacity of supervisor. As a minimum the
contractor shall develop quality control procedures addressing the areas as identified.

1.7.2 A description of the type, level and frequency of inspections performed by the contractors Quality
Control Monitor. The Quality Control plan needs to address how the contractor will ensure compliance of:
equipment, uniform and appearance; attendance, sign-in/sign-out procedures; knowledge of standard
procedures, possession of required permits and certifications, background checks, drug testing, guard
safety, and overall performance. The contractor shall submit the plan no later than 10 days after contract
award for review and approval

1.7.3 Quality Control Inspection Reports shall remain on file at the Governments facility. The Contractor
shall make these reports available to the CO or COR upon request.

1.7.4 If the contractors performance indicates that the contractor must take additional quality control
measures the COR and the contractor will meet to discuss the contractor’s performance, Quality Control
Plan, and any other area of concern. The CO or COR may request that the contractor take additional steps
to improve both overall performance and adherence to their Quality Control Plan.

1.8 QUALITY ASSURANCE

1.8.1 The Government will use all methods deemed necessary to ensure that the contractor’s employees
are in a constant state of awareness and readiness and comply with the PWS. These methods may include
periodic inspections by the COR or an appointed Contract Inspector, computer database information
regarding security guard patrols, customer complaint, surveys of the building tenants regarding the guards’
performance including the guards’ professionalism, courtesy, and knowledge of their assigned duties.

1.8.2 The government may inspect each task as completed or increase the number of quality assurance
inspections if deemed appropriate because of repeated failures discovered during quality assurance
inspections or because of repeated customer complaints. Likewise, the government may decrease the
number of quality assurance inspections if performance dictates.

1.8.3 The government shall also receive and investigate complaints from various customers located within
the laboratory. The COR shall be responsible for initially validating customer complaints. However, the
contracting officer shall make final determination of the validity of customer complaint(s) in cases of
disagreement between the contractor and the customer(s).

1.8.4 In the event that a serious breach of assigned duties or contract objectives by the contractors
employee(s) is identified during a quality assurance inspection, the COR or CO shall immediately contact
the contractor to discuss the Governments findings and the steps the contractor will take to correct the
problem(s).

1.8.5 Any inspections will be documented on a locall… Show All