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07-22-2022 REVISED FINAL - CH31 National Contract Performance Work Statement (PWS).docx

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07-22-2022 REVISED FINAL - Performance Work Statement (PWS)

Veteran Readiness and Employment (VR&E)

Chapter 31 Services National Contract

Department of Veterans Affairs

Vocational Rehabilitation and Employment Services

Contents

1.0BACKGROUND5

2.0APPLICABLE DOCUMENTS5

3.0SCOPE OF WORK6

4.0PERFORMANCE DETAILS6

4.1 PERIOD OF PERFORMANCE6

4.1.1 Duration of Performance Period7

4.1.2. Hours of Operations and Federal Holidays7

4.2PLACE OF PERFORMANCE7

4.2.1Tele VR&E-Counseling Sessions7

5.0TRAVEL10

6.0SPECIFIC TASKS AND DELIVERABLES12

6.1 TASK 1 – QUALITY ASSURANCE PLAN12

6.2 TASK 2 - PERSONNEL STAFFING PLAN12

6.3 TASK 3 – SERVICE GROUP A – INITIAL EVALUATIONS13

6.3.1 A-1 Complete Initial Evaluation Plan13

6.3.3 A-2 Vocational Evaluation13

6.3.3 A-3 Transferable Skills Analysis13

6.3.4 A-4 Vocational Exploration13

6.3.7 A-4 Reports for Service Group A14

6.3.8 A-4 Payments for Service Group A15

6.3.9 Deliverables15

6.4 TASK 4 – SERVICE GROUP B – CASE MANAGEMENT15

6.4.1 Service Levels16

6.4.2 B-4 Additional Case Management17

6.4.3 Reports for Service Group B17

6.4.4 B-1 Payment for Service Group B17

6.4.5 Deliverables18

6.5 TASK 5 – SERVICE GROUP C – EMPLOYMENT SERVICES18

6.5.1 C-1 Stage 1: Job Readiness Assessment and Job Readiness (Roadmap to Employment):18

6.5.2 C-2 Stage 2: Job Placement Services and Follow-up19

6.5.3 C-3 Stage 321

6.6 Reporting Requirements22

7.0SCHEDULE OF DELIVERABLES23

8.0SPECIAL REQUIREMENTS24

8.1 PROCEDURES FOR ABOVE AND BELOW STANDARD PERFORMANCE24

8.1.1 Above Standard Performance24

8.1.2 Below Standard Performance25

7.1.3Performance Requirements Summary26

9.0KEY PERSONNEL28

9.1 CERTIFICATION FOR KEY PERSONNEL28

9.2 QUALIFICATION REQUIREMENTS FOR KEY PERSONNEL28

10.0 GEOGRAPHICAL SERVICE AREAS FOR COUNSELING SERVICES30

11.0TASK ORDER PROCEDURES31

11.1 GENERAL INFORMATION31

11.2 TASK ORDER REFERRALS BY VA TO CONTRACTOR32

11.3 BASIS FOR ISSUANCE OF TASK ORDERS (MULTIPLE AWARD CONTRACTS)32

12.0 INVOICING INSTRUCTIONS33

13.0 VA INFORMATION AND SYSTEMS SECURITY/PRIVACY REQUIREMENTS34

13.1 VA Information and Information System Security/Privacy Requirements35

13.1.1 General35

13.1.2 Access to VA Information and VA Information Systems35

13.1.3 VA Information Custodial Language/Requirements36

13.1.4 Physical Security37

13.1.5 Training38

13.1.6 Contractor Personnel Security38

13.1.7Background Investigation39

13.1.8 Government Responsibilities40

13.1.9 Security Incident Investigation41

13.1.9 LIQUIDATED DAMAGES FOR DATA BREACH42

13.2 MISCELLANEOUS43

13.3 CONTRACT START-UP45

13.3.145

13.3.246

13.3.346

BACKGROUND

The Department of Veterans Affairs (VA) has authority, pursuant to Title 38 USC Chapters 18, 31, 35 and 36, to provide all services and assistance necessary to enable eligible Claimants with service-connected disabilities to obtain and maintain suitable employment and, if not employable, achieve independence in daily living to the maximum extent feasible. To accomplish this responsibility, the Veteran Readiness and Employment Service Division (VR&E) within each Veterans Benefit Administration (VBA) Regional Office’s (RO) jurisdiction undertakes an initial evaluation of the Servicemember/Claimant to determine his or her entitlement for these services and to assist and develop, in cooperation with the Servicemember/Claimant, an Individualized Written Plan of Services. Rehabilitation plans include: an Individualized Written Rehabilitation Plan (IWRP) that outlines training and job placement services needed to achieve employment goals; an employment placement under an Individualized Employment Assistance Plan (IEAP); an Individualized Extended Evaluation Plan (IEEP) to determine feasibility for employment; or if employment is not possible, services to enhance the Claimant’s independence in daily living under an Individualized Independent Living Plan (IILP).

The VA is charged with providing assistance to Claimants with service-connected disabilities through VR&E services. In order to assure services in close geographic proximity to Claimants and to provide timely services when staff turnover occurs, Contractor assistance may be required to supplement VR&E services. Specialized services may also be required to complement services typically provided by VBA Staff.

In order to provide these services, VR&E requires Contractor assistance in the following areas: (1) Initial evaluation; (2) Case management services; and (3) Job placement services to assist the Claimant in finding and maintaining suitable employment. The objective of the contract is to assist Servicemember/Claimants to obtain and maintain suitable employment.

The VA is procuring local services for Claimants through VA’s jurisdiction under a national contracting initiative. Under the terms of any awarded contract as a result of this solicitation, an authorized VR&E official will be responsible for: (1) approval of rehabilitation plans and (2) approval or authorization of any specific expenditure or benefit to, or on behalf of, the Servicemember/Claimant whose case is referred to the Contractor. It is understood that no obligation will be incurred under the contract by the Government for any services or benefit to, or on behalf of, a Servicemember/Claimant without prior authorization issued by the designated VR&E official.

APPLICABLE DOCUMENTS

In the performance of the tasks associated with this Performance Work Statement (PWS), the Contractor must always comply with the following:

Chapters 18, 31, 35 and 36 of Title 38, United States Code

M28R, Vocational Rehabilitation and Employment Manual

Website for VR&E Program Information

Commission on Rehabilitation Counselor Certification

38 CFR 21.283

SCOPE OF WORK

The VA has a requirement for Contractors to provide Chapter 31 related services in the following three Service Groups:

Initial Evaluation

Case Management

Employment Services

Services to be performed under the terms and conditions of the contract are restricted to the major rehabilitation track for those Servicemembers/Claimants whose primary rehabilitative objectives include:

Training and/or employment services resulting in employment suitable to the individual’s aptitudes, abilities, and interests; or

Achievement of independence in daily living in the event a feasible vocational goal cannot be obtained.

The rehabilitation objective for a Claimant in an employment and/or training track is successful placement in suitable competitive employment and completion of work experience, training, or instruction of a vocationally significant nature to assist the Claimant to achieve such employment. Emphasis shall be placed upon assistance designed to assure that the Claimant obtains and maintains suitable employment.

The following training, rehabilitation pursuits, and employment needs must be provided by the Contractor. Vocational assessment and testing:

Career exploration and development of appropriate rehabilitation plans.

Vocational counseling and case management.

Assistance in using VA services, and referrals to appropriate community services such as State Vocational Rehabilitation programs.

Job readiness assessment and services designed to enhance employability, employment referral, resume, and application services; and

Placement and post-placement services.

The rehabilitation objective for a Claimant for whom the achievement of a vocational goal has been determined to be infeasible is: (1) to enable the Claimant to achieve independence in daily living; or (2) to reduce the level of assistance required from others.

PERFORMANCE DETAILS

4.1 PERIOD OF PERFORMANCE

4.1.1 Duration of Performance Period

The Period of Performance (POP) will consist of five twelve-month ordering periods, i.e., one (1) 12-month Base Year with four (4) 12-month Option Years. The exercising of any option period(s) is at the sole description of the Government.

4.1.2. Hours of Operations and Federal Holidays

Hours of operation are defined as Monday through Friday, 7:30 AM - 5:30 PM. Local Time Zone. Any work to be performed at the Government site shall not take place on Federal holidays or weekends unless directed by the Contracting Officer (CO). There are eleven (11) Federal holidays set by law (USC Title 5 Section 6103, as may be amended) that VA follows:

Under current definitions, five are set by date:

New Year's Day - January 1

Juneteenth Day - June 19

Independence National Independence Day - July 4

Veterans Day - November 11

Christmas Day - December 25

If any of the above falls on a Saturday, then Friday shall be observed as a holiday. Similarly, if one falls on a Sunday, then Monday shall be observed as a holiday.

The other six are set by a day of the week and month:

Martin Luther King's Birthday - Third Monday in January

Washington's Birthday -Third Monday in February

Memorial Day - Last Monday in May

Labor Day- First Monday in September

Columbus Day - Second Monday in October

Thanksgiving - Fourth Thursday in November

Additionally, if, by Executive Order or similar action, the President of the United States excuses Executive Branch employees from duty (as of December 24, 2007 and December 26, 2014) and closes executive branch departments and agencies, the contractor will not schedule or conduct training on affected day(s).

PLACE OF PERFORMANCE

Tele VR&E-Counseling Sessions

4.2.1.1 Tele VR&E Requirements

Tele VR&E sessions shall adhere to the following requirements: 

Use of VR&E video conferencing, also referred to as tele-counseling technologies, shall adhere to industry standards in performing medical sessions through the use of tele-counseling. 

The Contractor shall document that videoconferencing was used for the referred session. 

The Contractor shall only utilize software and technology which is HIPAA compliant as regulated by the US Department of Health and Human Services (HHS). 

The Contractor shall ensure Exam