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03 - SOW Mutual Learning.pdf

OVERVIEW

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July 28, 2022, 1:11 p.m.
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Federal Aviation Administration

Flight Standards Service

Flight Standards Training Division

Statement of Work

Mutual Learning Mindset

Instruction for
Flight Standards (FS) Leadership FAA21000142

Statement of Work 

1.0 INTRODUCTION  

1.1 Background

Leading from a collaborative, mutual learning approach reflects a mindset based on a set of
core values, assumptions, and behaviors that create a culture of transparency, curiosity,
informed choice, compassion, and accountability. This mutual learning leadership
approach contrasts with the historic Flight Standards (FS) culture of unilateral control
where behaviors like winning, being right, assertion of power, and independent action lead
to power struggles, assumptions about motives, hidden agendas, inconsistencies, and less
effective results in decision making and outcomes.

FS leadership is continuing their pursuit to change their organization’s cultural patterns of
leading from a unilateral control perspective to a collaborative, mutual learning approach
characteristic of transformational leadership in order to enhance transition efforts
associated with restructuring initiatives. To continue shifting FS sub-cultures from
unilateral control, the application of mutual learning principles is needed to exemplify
interdependence and critical thinking within leadership teams, ultimately improving
consistency and the quality of results throughout the organization.

These substantive changes are essential if the lines of business and staff offices within FS
are to achieve their goals of becoming consistent, agile, and efficient organizations that
demonstrate interdependence and critical thinking. To create a mutual, transformational
learning culture, FS leaders must change not only behaviors, structures, and processes, but
also undertake the challenging work of changing their collective mindsets (i.e. core values
and assumptions) that drive these behaviors, structures and processes. Only by changing
mindsets, will FS leaders be able to fundamentally shift and sustain the culture needed to
achieve mission-critical results.

1.2 Requirement Activities

The activities required to support FS’s mutual learning efforts those detailed below:

Activity

Mutual Learning Training

Mutual Learning Congruency

Train-the-Trainer Sessions & Certification

2.0 ACTIVITY OVERVIEW

2.1 Activity 1, Mutual Learning Training

Mutual Learning Training is an efficient method for FS leaders to understand and
develop the mutual learning skillsets and mindset. The rigorous and compelling training

July 12, 2022 

Statement of Work 

the contractor provides must enable leaders to learn and practice elements of the mutual
learning approach, apply their own experiences and data, and reflect on their approach to
leadership and change. Therefore, the contractor must perform the following training
tasks:

1. Provide intensive four-day workshop experience in mutual learning mindset that

creates change at the individual level;

2. Assist with examining and changing assumptions and biases at the individual level;

3. Provide mutual learning training to help lines of business and staff offices achieve a

change in mindset, behavior, and structure and process.

2.2 Activity 2, Mutual Learning Congruency

Mutual Learning Congruency is essential to ensure FS lines of business and staff offices
design the organization and change processes via a mutual learning mindset to achieve its
goals while creating a more effective culture. Therefore, the contractor must perform the
following tasks:

1. Provide assistance to identify changes in team structures and processes (such as team
membership, problem-solving and decision-making) needed to align with the desired
shifts in culture;

2. Provide consultation with FAA leaders to monitor and guide the change process;

3. Utilize a mutual learning approach to help FAA leaders achieve a change in mindset,

behavior, and structure and process;

4. Conduct an in-depth study of current processes and structures to diagnose factors that

impede movement into the culture change;

5. Provide recommendations on how to change and/or improve processes, to achieve

sustainable results.

2.3 Activity 3, Train-the-Trainer Sessions & Certification

The contractor must provide train-the-trainer sessions and certification to FS designated
personnel to increase FS’s capacity and self-sufficiency to facilitate mutual learning
mindsets internally. The training and certification the contractor provides must ensure
that the FS designated personnel develop the expertise needed to implement and foster
the principles of mutual learning in the workplace. Therefore, the contractor must
perform the following train-the-trainer and certification tasks:

1. Develop and deliver an apprentice model for certification for FS selected individuals
with the capacity to increase leaders’ capabilities and competencies in the mutual
learning mindset and approach;

July 12, 2022 

Statement of Work 

2. Ensure the apprentice model includes training, coaching, practice, and multiple
opportunities for the purpose of training FS selected individuals to achieve
certification and competency.

3. Provide guidance and apprenticeship to enable select individuals to provide mutual
learning training, coaching, feedback on measurement results, and expert skilled
facilitation using the mutual learning approach;

4. Integrate change among identified culture change components by aligning mutual

learning to various development services and models; and

5. Deliver train-the-trainer sessions virtually to enable certification 100% virtual as

deemed necessary by FS.

2.4 Activity Schedule

The contractor must adhere to the schedule below to satisfy the above-listed requirements
and the period of performance specified for the activities at the task order level. The
contractor must work with the FAA Contracting Officer Representative (COR) and
designated FAA leaders to identify executives, senior leaders, teams, and individuals with
whom to work on each activity listed:

Activity # Mutual Learning
Training Mutual Learning
Congruency Train-the-Trainer
Sessions &
Certification

Quantity

Location

Estimated 10 four-day
workshops per year

Estimated 48 hours each
year

Virtual or MMAC, Oklahoma City, OK

Virtual or other location TBD

Estimated two trainees over
the life of the contract

Virtual or other location TBD

3.0 PERFORMANCE STANDARDS & DELIVERABLES

3.1 Performance Standards & Deliverables Table

The period of performance for the activities will be specified at the task order level. The
following table details the level of performance and deliverables required for the
contractor to satisfy the requirements of this contractual effort. Please note that
deliverables such as reports, plans, and documentation of any kind must be drafted in a
compatible version of Microsoft Office products (i.e. Word, Excel, and MS Project). All
soft copies of deliverables must be submitted to the COR via email.

July 12, 2022 

Statement of Work 

Item

Performance
Standard/Deliverable

Due Date

Acceptance Criteria

Training Schedule

At proposal
submission

The schedule will be accepted by the Program
Management Office and must meet COR approval.
Up to 10 workshops per year.

Monthly Status Report (MSR)

No later than the
15th calendar day of
each month

At a minimum, the MSR must contain the content
specified in section 3.1.1 and must meet COR
approval

Mutual Learning Congruency
Feedback

As agreed to by
both parties

The contractor must submit required feedback by
the agreed to delivery date and in the format
requested with an on-time and initial acceptance
rate of 90% per year.

Trip Report

No later than ten
(10) working days
after the event

At a minimum, the trip report must contain the an
evaluation form, specify the activity that the trip
supports (training, coaching, consulting, etc.), and
must meet COR approval

Quality Assurance Plan (QAP)

Draft at proposal
submission

At a minimum, the QAP must contain the content
specified in 3.1.4 and must meet COR approval

Program Management Review
(PMR)

Final agenda
submitted (5) five
working days prior
to the actual event

At a minimum, the PMR report must contain the
content specified in 3.1.3 Draft PMR must be
submitted (10) ten working days prior to the event
for COR review and must meet COR approval

Evaluation Forms and
Attendance Rosters

Evaluation forms and attendance rosters must be
submitted following each training event, consulting
sessions, and following an overall coaching
initiative. Forms must meet COR approval.

No later than (10)
working days after
the event, following
training events,
consulting sessions,
and coaching
initiatives

Ad Hoc Reports

As Requested

Reports must be submitted to the COR and PMO as
requested.

The contractor must develop and submit MSRs in accordance with the ta… Show All