DOCUMENT

02. PWS Rockwell Automation.docx

OVERVIEW

Original Source
Contract Opportunity
Date Originally Posted
March 28, 2022, 7:18 a.m.
Type
.docx
Size
0.03MB
Profiled People
None

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EXTRACTED TEXT

PERFORMANCE WORK STATEMENT

Rockwell Automation Software Maintenance and Technical Support

DESCRIPTION OF SERVICES/INTRODUCTION: The contractor shall provide software and hardware upgrade and support for the Rockwell Automation Licenses and hardware listed.

BACKGROUND: Division 89 has multiple Rockwell Automation software packages and many different types of Rockwell Automation hardware. For the past several years Division 89 has had a TechConnect contract to provide upgrades to the latest revisions of the software and firmware. This year Division 89 has added additional support due to aging legacy systems. This contract will provide 24/7/365 Phone support, 40 hours of Field Service, and $12,000 Annual Repair Agreement Limit. This contract is necessary to help Division 89 maintain the certification of the ECCAHDSIPE Pit.

OBJECTIVE:

The contractor shall provide Product Support for the following Product Families.

Integrated Services Agreement – Essential Level

Support for the following hardware:

Automation Control Hardware (4)

Low Voltage Drives Low HP (11)

Low Voltage Drives Med HP (6)

Low Voltage Drives High HP (1)

Medium Voltage Hardware (1)

Legacy Hardware (4)

The contractor shall provide the following support as part of the Product Support for the product families listed in Section 3.1

Standard product and programming software

Telephone and live chat support.

24/7/365 System Level Support.

Software update media

Emergency software replacement

Genius Webinars

Software update downloads

Knowledgebase, including Knowledgebase tech notes

Interactive forums

Product notifications

Email support

40 hours of Field Service

$12,000 Annual Repair Agreement Limit

The contractor shall provide upgrade and maintenance support for the following licenses.

Automation Control Hardware

2022053167

1835051500

1835081438

1013024554

1012033489

2445002613

2445037160

2022074377

2075045231

2075073868

1163133127

1163179095

1235151679

1235199631

1669112876

1669156943

1564130839

1564159392

HMI Software

1695034868

2524144999

2524145000

2524144995

2529063214

2529021632

Legacy Hardware

1112058819

SPECIAL QUALIFICATIONS:

This is a contract with the original Software and Hardware manufacturer through the local distributor.

APPLICABLE DOCUMENTS

[List all documents reference under section 3.0 in chart below

Document Type

No./Version

Title

Fixed Price Proposal

343FC5-CFF-68-R3

Rockwell Automation Services Agreement

26 January 2022

GOVERNMENT FURNISHED EQUIPMENT/PROPERTY/INFORMATION

DELIVERABLES: N/A

SECURITY REQUIREMENTS: Unclassified

NWCCD POC Information:

POC: Steven Turner

E-mail: steven.r.turner1.civ@us.navy.mil

Telephone Number: (301)227-0715