TREAS - Transformation and Strategy Office Integration - Market Research

The Department of the Treasury, through the General Services Administration (GSA), is conducting market research to support the Internal Revenue Service (IRS) in its efforts to implement the strategic objectives outlined in the Inflation Reduction Act (IRA) of August 2022. This act has provided an unprecedented opportunity for the IRS to transform its tax administration system and improve service delivery to taxpayers. The IRS aims to simplify taxpayer responsibilities, enhance workforce performance, and invest in foundational capabilities that align with its mission of delivering quality services.

The Transformation and Strategy Office (TSO) within the IRS plays a crucial role in ensuring that all Strategic Operating Plan (SOP) objectives are met. The SOP represents a comprehensive effort to elevate IRS operations through coordinated management transformation, business process improvements, and technological advancements. The TSO is tasked with organizing and overseeing these initiatives across various Outcome Groups, ensuring seamless integration into existing operations while maintaining legacy systems during annual filing seasons.

The primary objective of this task order is to provide guidance and processes that enable TSO to effectively monitor, manage, and measure SOP priorities. This involves identifying interdependencies between projects and initiatives within Outcome Groups, analyzing these relationships, and presenting findings for strategic oversight. The contractor will engage with experts familiar with IRS processes to design new capabilities while addressing emerging integration needs. By doing so, they will support TSO's ability to make informed decisions on prioritization and enhance delivery efficiencies.

Key tasks include iterative portfolio and program management support over a 12-month period. Initial efforts will focus on Outcome Group #4 before expanding across other groups. The contractor must utilize rigorous project management methodologies such as Agile practices to maintain emphasis on value-driven outcomes while managing complex stakeholder interactions both internally within IRS divisions such as BODs/FODs/IT offices, as well as externally with entities like GAO or Congress.