Search Contract Opportunities

STC TWC 2024x Hardware Server Maintenance Support Renewal

ID: 80NSSC25885525QR1 • Type: Special Notice

Description

NASA/NSSC has a requirement for STC TWC 2024x Hardware Server Maintenance Support Renewal.

NASA/NSSC intends to issue a sole source contract to Strategic Technology Consulting 14295 Park Meadow DR STE 100 Chantilly Virginia 20151 - 4276 under the authority of FAR 13.106-1(b)(1)(i). It has been determined that Strategic Technology Consulting is the sole provider of STC TWC 2024x Hardware Server Maintenance Support Renewal

NASA/NSSC will be the procuring center for this effort. Performance will be located at NASA/ Johnson Space Center (JSC).
The Government intends to acquire commercial items and services using the provisions, clauses and procedures prescribed in FAR Part 12 and FAR Part 13.

The NAICS Code for this procurement is 541519

Interested organizations may submit their capabilities and qualifications to perform the effort in writing to the identified point of contact not later than 3:00 p.m. Central Standard Time on 10/31/2024. Such capabilities/qualifications will be evaluated solely for the purpose of determining whether or not to conduct this procurement on a competitive basis. A determination by the Government not to compete this proposed effort on a full and open competition basis, based upon responses to this notice, is solely within the discretion of the government.

Oral communications are not acceptable in response to this notice.

NASA Clause 1852.215-84, Ombudsman, is applicable. The Center Ombudsman for this acquisition can be found at http://prod.nais.nasa.gov/pub/pub_library/Omb.html .

Primary Point of Contact:
Kacey Hickman
Procurement Specialist
Kacey.l.hickman@nasa.gov

Secondary Point of Contact:
Lauren Oubre
Contracting Officer
Lauren.oubre@nasa.gov

Background
NASA/NSSC has a requirement for STC TWC 2024x Hardware Server Maintenance Support Renewal. NASA/NSSC intends to issue a sole source contract to Strategic Technology Consulting, which has been determined to be the sole provider of this support. The procurement will be conducted by NASA/NSSC, with performance located at NASA/Johnson Space Center (JSC). The goal of this contract is to acquire commercial items and services.

Work Details
The contractor will aid in the migration of users and associated models from the TWC 2022 instance to the TWC 2024x instance, which may include training sessions for users. They will provide TWC 2024x Server Admin Sustaining Support, which includes:

- Providing typical enterprise sustaining support post-user migration, including issue resolution for users.
- Communicating with the TWC user community about system downtimes, issues, and restorations using approved email templates.

Deliverables include:
1. Delivery of an operational TWC 2024x cloud-native instance via an Operational Readiness Review (ORR) prior to user migration.
2. A summary report post-migration detailing activities, outstanding issues, and recommended actions for closure.
3. A high-level breakdown of sustaining support activity metrics such as hours per activity type, tickets resolved/opened, and total monthly costs.
4. Annual reporting on system and user metrics including active users, projects/resources, mission directorates using TWC by program/project, and models managed.

Period of Performance
Date of award through September 30, 2025.

Place of Performance
NASA/Johnson Space Center (JSC)

Overview

Response Deadline
Oct. 31, 2024, 4:00 p.m. EDT Past Due
Posted
Oct. 29, 2024, 9:17 a.m. EDT
Set Aside
None
Place of Performance
Not Provided
Source
SAM

Current SBA Size Standard
$34 Million
Pricing
Likely Fixed Price
Est. Level of Competition
Sole Source
Signs of Shaping
77% of similar contracts within the Shared Services Center had a set-aside.
On 10/29/24 Shared Services Center issued Special Notice 80NSSC25885525QR1 for STC TWC 2024x Hardware Server Maintenance Support Renewal due 10/31/24.
Primary Contact
Name
kacey Hickman   Profile
Phone
None

Additional Contacts in Documents

Title Name Email Phone
None Lauren Oubre Profile lauren.oubre@nasa.gov None

Documents

Posted documents for Special Notice 80NSSC25885525QR1

Question & Answer

Incumbent or Similar Awards

Contracts Similar to Special Notice 80NSSC25885525QR1

Potential Bidders and Partners

Awardees that have won contracts similar to Special Notice 80NSSC25885525QR1

Similar Active Opportunities

Open contract opportunities similar to Special Notice 80NSSC25885525QR1

Additional Details

Source Agency Hierarchy
NATIONAL AERONAUTICS AND SPACE ADMINISTRATION > NATIONAL AERONAUTICS AND SPACE ADMINISTRATION > NASA SHARED SERVICES CENTER
FPDS Organization Code
8000-NSSC0
Source Organization Code
100164058
Last Updated
Oct. 29, 2024
Last Updated By
kacey.l.holifield@nasa.gov
Archive Date
Nov. 15, 2024