DHS USCIS - Business Process Improvement & Management Support - MRAS

The Department of Homeland Security (DHS), through the General Services Administration (GSA), is conducting market research to support the United States Citizenship and Immigration Services (USCIS). USCIS, a key agency within DHS, is tasked with managing lawful immigration to the United States as outlined in the Immigration and Nationality Act (INA). The agency's responsibilities include granting immigration and citizenship benefits, ensuring accurate case information, and promoting citizenship awareness. Within USCIS, the Immigration Records and Identity Services Directorate (IRIS) and its Verification Division (VER), along with the Field Operations Directorate (FOD), play critical roles in maintaining process efficiency and operational excellence while securely managing immigration-related data.

The project titled "Business Process Improvement and Management Support Services" aims to enhance USCIS's operational performance across these directorates. The scope of work involves streamlining business operations and optimizing information technology investments. The contractor will provide executive consulting services, program/project management support, Agile adoption assistance, governance support, and technology integration. This collaboration will facilitate cross-functional cooperation among USCIS offices and external agencies while implementing Agile methodologies to support data-driven decision-making processes.

Key areas of focus for this contract include program and project management, Agile implementation facilitation, business process optimization, operational readiness support, data analytics for decision-making purposes, strategic communications coupled with change management strategies, as well as technology integration and testing. These efforts aim to ensure that USCIS can maintain its commitment to efficient service delivery while adapting to evolving technological landscapes.