DHS Employee Assistance Program (EAP) and Worklife Services

Commercially Available EAP and Work/Life Resource and Referral Services

THIS IS A REQUEST FOR INFORMATION (RFI) ONLY. This RFI is for planning purposes only and shall not be construed as an obligation on the part of the Government. This is NOT a Request for Quotations or Proposals. No solicitation document exists, and a formal solicitation may or may not be issued by the Government as a result of the responses received to this RFI.

The Government will not pay for any response or demonstration expenses. All costs incurred responding to this RFI will be solely at the interested party's expense. Failure to respond to this RFI will not preclude participation in any future solicitation.

The Government's explicit intent, in this request for information, is to not receive from respondents any proprietary data, trade secrets, business sensitive information, or information considered CONFIDENTIAL under 18 U.S.C. 1905. The Government's constraint does not in any way relieve contractors from their responsibility to properly mark proprietary data when it is provided, nor does it alleviate any requirement for the Government to protect marked data. The Government is not obligated to protect unmarked data. The information provided in this RFI is subject to change and is not binding on the Government. All submissions become the property of the Federal Government and will not be returned.

Responses to this notice are not offers and cannot be accepted by the Government to form a binding contract. Those who respond to this RFI should not anticipate feedback concerning their submission. All submissions will become the property of the Government and will not be returned. Responding to the RFI is completely voluntary and will not enhance or adversely affect responses to any resulting solicitation if such solicitation is issued at a later date. There is no competitive advantage gained by any of the respondents to this RFI.

BACKGROUND

The Department of Homeland Security employs approximately 212,000 employees. Most of these employees work in the Continent United States, but there are DHS employees in Alaska, Hawaii, Puerto Rico, the United States Virgin Islands, Guam and other overseas locations. DHS recognizes that our employees face the same types of personal challenges that all other Americans face, and is committed to providing our employees and their families with the right resources, at the right time, to enhance their wellness and increase resilience. Taking care of our workforce and their families is vital to the integrity of operational readiness, reliability, capability, continuity, and mission accomplishment; our success or failure has national security implications. A well and resilient workforce is a ready workforce.

The Employee Assistance Program (EAP)/ WorkLife program is a key tool to providing support for employees and families who may be in need of assistance when faced with day-to-day life challenges requiring professional support to work through those issues.

PURPOSE OF THIS RFI

DHS is looking to provide an integrated EAP and Work/Life resource and referral service program for all of DHS HQ employees and their family members. Family Members is defined as general as possible to include all members of the employee's household, including spouse, domestic partner, dependent children, and any other individual related by blood or affinity whose close association with the employee is the equivalent of a family relationship.

DHS is seeking information from vendors that will be able to provide a nationwide accessible EAP and Work/Life Services Program seven days a week, twenty-four hours a day. DHS is asking respondents to submit a Capability Statement and provide a written narrative to the questions presented (Attachment II), complete the DHS HSAR Matrix (Attachment III), and indicate any sections within the Draft Statement of Work (Attachment I) that the responder would and would not be able to provide or comply with.

RESPONSE

DHS appreciates responses from all capable and qualified sources. Responders are requested to describe in clear and concise language their company's capabilities to meet the requirements of this RFI.

1. General formatting shall be done using single-spaced 12-point font on letter sized (8.5 x 11) pages and submitted as an attachment to an email in pdf or Word format.
2. Each response shall contain a Cover Page identifying:
   1. RFI Title
   2. Company Name, Mailing Address, and Unique Entity Identifier;
   3. Business size (Large or Small), Socio-Economic Status (i.e., 8(a), small dis-advantaged business, HUBZone small business, service-disabled veteran-owned small business, Woman-Owned Small Business, etc.) and associated NAICS code under which the company conducts business
   4. Any existing contractual vehicles and its related information that the company has in place that can be used by the federal government for ALL services requested. (i.e., GSA Schedule and SIN, NASA SEWP, etc.)
   5. Company overview
   6. Description of the products or services a company provides
   7. Statement and assurance about what the client can expect from your company
   8. A list of former and/or current clients
   9. Contact person telephone number, address, and e-mail address to inquire about services or products offered by your company
3. Each response shall address the RFI Questions (Attachment II) and complete the DHS HSAR Matrix (Attachment III). Please note that respondents are requested to address each question and complete the Matrix. Responders are also requested to indicate any sections with the Statement of Work that the responder would not be able to provide or comply with.
4. Please indicate whether your company has conducted business with DHS in the past for the same or similar type service? If so, please indicate with which components and please provide a detailed description of the services that were provided

The Government reserves the right to hold one-on-one meetings as a result of responses received from this RFI as part of its market research. Meetings may be held in particularly with vendors who provide comprehensive responses to the questions posed and completed HSAR Matrix.

The page limit for the response is twenty (20) pages excluding cover page and attachments. Only one submission will be reviewed per vendor for this RFI. Only electronic submissions will be accepted. Your response must be delivered via email to Ms. Jessica Phillips, Contract Specialist, email: Jessica.Phillips@hq.dhs.gov, and Tanya M. Hill, Contracting Officer, email: Tanya.Hill@hq.dhs.gov by the response due date below.

Responses are due no later than Friday, November 18, 2022, at 10:00 AM. Eastern Time.

Attachments: EAP Draft SOW (Attachment I)

EAP RFI Questions (Attachment II)

DHS HSAR Matrix (Attachment III)