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HRD Service Management Modernization ServiceNow

ID: 140D0425Q0598 • Type: Justification • Match:  95%
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Description

The purpose of this acquisition is to provide HRD with a singular Service Management Systems (SMS) and Change Management (CM) Software as a Service (SaaS) based, FedRAMP-authorized solution. The primary goal of this acquisition is to Implement a singular SMS and CM Software as a Service (SaaS) based, FedRAMP-authorized solution.
Background
The Department of the Interior (DOI), through its Interior Business Center (IBC), is issuing a Brand Name Justification for an Exception to Fair Opportunity for the Human Resources Directorate (HRD). The goal of this acquisition is to provide HRD with a singular Service Management Systems (SMS) and Change Management (CM) Software as a Service (SaaS) based, FedRAMP-authorized solution.

This justification supports a follow-on requirement for ServiceNow Software-as-a-Service (SaaS) licensing and support services, ensuring continuity of services within HRD's Personnel and Payroll Systems Division (PPSD) and Human Resources Management Systems Division (HRMSD).

Work Details
The contract will involve the following tasks:
1. Provision of ServiceNow (SNOW) Software-as-a-Service platform environment that is scalable to host current, emerging, and future hosting requirements.
2. Hosting a multi-tenant structure for HRD’s HRMSD and PPSD software development life cycle (SDLC) Change Management procedures and records management.
3. Supply of ServiceNow subscription licenses along with implementation services including data migration, site configuration, and instance workflow creation.
4. Ongoing support for the existing PPSD SNOW instance, including planning and executing its migration into the new environment/instance.
5. Future efforts will include planning integration of both instances into one unified instance and disestablishment of PPSD’s prior instance.

Period of Performance
The anticipated period of performance includes a 12-month base period followed by four additional 12-month option periods, covering from August 14, 2025 to August 13, 2030.

Place of Performance
The contract will be performed at the United States Department of the Interior, Interior Business Center located in Washington, DC.
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Overview

Agency
Interior Business Center (IBC) [DOI]
Award Date
Sept. 25, 2025
Response Deadline
None
Posted
Oct. 8, 2025, 10:43 a.m. EDT
Set Aside
None
NAICS
518210 - Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
PSC
DA10 - IT And Telecom - Business Application/Application Development Software As A Service
Place of Performance
Not Provided
Source
Open
Current SBA Size Standard
$40 Million
Pricing
Likely Fixed Price
Est. Value Range
Experimental
$5,000,000 - $15,000,000 (AI estimate)
On 10/8/25 Interior Business Center issued Justification 140D0425Q0598 for HRD Service Management Modernization ServiceNow.
Primary Contact
Name
Cooper, Renada   Profile
Email
renada_cooper@ibc.doi.gov
Phone
(000) 000-0000

Documents

Posted documents for Justification 140D0425Q0598

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Additional Details

Source Agency Hierarchy
INTERIOR, DEPARTMENT OF THE > DEPARTMENTAL OFFICES > IBC ACQ SVCS DIRECTORATE (00004)
FPDS Organization Code
1406-00004
Source Organization Code
100185750
Last Updated
Nov. 7, 2025
Last Updated By
fbms_acq@ios.doi.gov
Archive Date
Nov. 7, 2025